Last Updated: November 21, 2025
This Privacy Policy applies to Jiangsu Caiqin Technology Co., Ltd. (hereinafter referred to as "Caiqin Technology," "we," "our Company"), its affiliated subsidiaries and branches, and all products and services provided to you (collectively referred to as the "Services").
By using our Services, you indicate your trust in our handling of your information. We fully understand the importance of privacy. This Privacy Policy is formulated in accordance with laws and regulations such as the Cybersecurity Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, and the Data Security Law of the People's Republic of China. We strive to clarify how we collect, use, store, and protect your personal information, as well as how you can exercise your rights regarding your personal information.
We encourage you to read and understand this Privacy Policy carefully before submitting any information, so that you comprehend our rules for processing your personal information and our security protection measures. If you have any questions, comments, or suggestions regarding this Privacy Policy, please feel free to contact us via the contact information provided in Section VI, "How to Contact Us."
I. Information We Collect
Our primary purpose for collecting information is to provide you with better services. We adhere to the principles of legality, legitimacy, and necessity, collecting relevant information during your use of our products and services.
- Procurement Management for Products and Services. If you order products or paid services through our online sales platforms or via offline sales personnel, we may require you to provide your name, contact information, shipping address, invoice details, export information, freight information, payment information, and order instructions. This information constitutes your order information, which allows us to verify your identity, confirm transactions, process payments, complete deliveries, enable order inquiries, and provide customer service consultation and after-sales support. Please understand that order information is necessary for us to provide ordering services.
- Sample Application Management. When you submit a sample request through the "Sample Application" feature on our company website or online sales platforms, we may require specific information about you to process your request. This includes, but is not limited to, your name, shipping and billing addresses, and contact information.
- Events and Promotions. To help you learn more about our products and services, we conduct promotional activities through online and offline channels, including but not limited to exhibitions and forums. We collect corresponding personal information based on the nature of different events and promotional content.
- Cookies Management. We use Cookies to help our company website provide a better user experience, which is essential for your browsing and use of our website functions. Without these Cookies, we would be unable to provide the required services. We use third-party technologies to collect user usage data; such Cookies do not collect personally identifiable data. You can manage your Cookie preferences at any time by changing your browser settings to block/delete Cookies.
- Other Purposes. Please be aware that, unless otherwise specified, we may also use your personal information for other explicit purposes, including customer credit rating checks, advertising and marketing analysis, inventory update notifications, auditing transaction records, fraud monitoring and prevention, and optimizing service experiences. We will take sufficient security measures to ensure the realization of the aforementioned purposes while complying with relevant laws and regulations.
II. Use and Sharing of Information
To better serve you, we may use the information we collect for the following purposes:
- Providing services requested or agreed to by you.
- Providing customized content and personalized services based on your participation in our online and offline marketing activities.
- Sending promotional information to you, including but not limited to email advertisements.
- Evaluating and analyzing our market, customers, products, and services.
- Understanding how you use our Company’s services to further improve our services and develop new products and services.
- We may entrust third-party partners to process your personal information. Third-party partners include cloud service providers, marketing service providers, IT service providers, customer service plugin providers, payment service providers, and express logistics providers. We may also collect information related to you from these third-party service providers. We will only entrust third-party partners to process your information for the lawful, legitimate, necessary, specific, and explicit purposes stated in this Privacy Policy. For third-party partners entrusted with processing personal information, we will require them to process personal information in accordance with our requirements. If a third-party partner wishes to use your information for purposes beyond those entrusted by us, they must obtain your separate consent.
III. How We Store and Protect Your Personal Information
- Storage Location of Your Personal Information The personal information you provide to our Company will be stored on servers within China or abroad. The specific storage location depends on the channel through which you obtain our services, including our domestic and international online sales platforms and offline product service sales and promotion channels.
- Retention Period of Your Personal Information We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain information as required by mandatory legal retention periods. For example, the E-Commerce Law of the People's Republic of China requires that information on goods and services, as well as transaction information, be retained for no less than three years from the date of transaction completion. After the retention period expires, we will delete your personal information or anonymize it in accordance with relevant legal requirements. If deletion or anonymization is not possible (e.g., because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any other processing until it can be deleted.
- Measures to Protect Your Personal Information We highly value and commit to protecting the security of your personal information. We will take reasonable and feasible measures to protect the security of the information collected in connection with our services. However, please understand and note that despite the measures we have taken, internet transmission itself cannot be guaranteed to be absolutely secure. No website, internet transmission, computer system, or wireless connection is completely secure.
IV. Your Choices and Obligations
- Opting Out of Information We provide various options regarding how our Company uses your information. You can choose whether to receive promotional information sent by our Company by following the unsubscribe instructions provided in the promotional messages. Additionally, in many cases, you can make choices by changing your settings for specific services or by visiting relevant webpages when we send you instant notifications.
- Accessing Your Information We greatly value your rights regarding personal information. If you wish to review this Privacy Policy, you can click on "Privacy Policy" at the bottom of our company’s official website page to access it at any time. The Privacy Policy is copyable, allowing you to copy and save it yourself. If you have questions about personal information processing rules not mentioned in this Privacy Policy but generated during your use of this website or services, you have the right to contact us via the contact information provided in Section VI, "How to Contact Us," to request details of the information we have collected and to correct any errors in the information. Any further statutory user rights remain unaffected. We may refuse to handle requests that are unreasonably repetitive, technically excessive, detrimental to the privacy of others, extremely impractical, or not required by local law.
- Consent to International Data Transfer By using or participating in any of our Company’s services or providing us with your information, you consent to our collection, transmission, storage, and processing of your information outside your country of residence in a manner consistent with this Privacy Policy. Please note that your information may be transferred to countries or regions where data protection laws and other laws are not as comprehensive as those in your home country.
V. Children’s Privacy
Our products, websites, and services are primarily aimed at adults. Our Company does not intend to solicit, collect, or process information from minors under the age of 16. If you are a parent or guardian and believe that we have collected children’s information through our promotional channels, please email us at caiqin@cai-qin.com. If we discover that we have inadvertently collected personal information from minors, we will make efforts to delete the relevant data as soon as possible.
VI. How to Contact Us
If you have any questions about this Privacy Policy, or if you have any issues, suggestions, complaints, or requests regarding the processing of your personal information, please send an email to caiqin@cai-qin.com to contact us. We will process your request or assist in resolving your issue after verifying your identity.
VII. How We Revise and Update This Privacy Policy
We reserve the right to revise or update this Privacy Policy from time to time. Changes to this Privacy Policy will be published on our Company’s official website. You may visit our Company’s official website as needed to check whether there have been any revisions or updates to this Privacy Policy.
